Política de reembolso

Returns & Refunds

We want you to be completely happy with your Olyvita purchase. If something isn't right, we're here to help.

30-day returns
You have 30 days from the date you receive your order to request a return. Items should be unused and returned in their original packaging, with proof of purchase.

How to start a return
Email us at support@olyvita.com with your order number and the reason for your return. Please contact us before sending anything back: we will give you the correct return address and instructions. Items sent back without contacting us first cannot be processed.

Damaged, faulty or wrong items
Please check your order when it arrives. If an item is damaged, faulty, or not what you ordered, contact us within 14 days of delivery with a photo of the item. We will send a free replacement or give you a full refund, and you will not need to pay for any return shipping.

Return shipping costs
If you are returning an item because you changed your mind, the cost of return shipping is your responsibility. If the item is damaged, faulty or incorrect, we cover it.

Items we cannot accept back
For hygiene reasons, we cannot accept returns of items that have been used and are no longer in a resaleable condition, unless they are faulty.

UK and European Union: 14-day cancellation right
If you live in the United Kingdom or the European Union, you also have the right to cancel your order within 14 days of receiving it, for any reason and without justification. The item must be returned unused and in its original condition.

Refunds
Once we receive and inspect your return, we will email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank may take a few extra days to show