FAQ

✦ Help Center

Frequently Asked Questions

Everything you need to know about Olyvita — orders, shipping, returns and products.

What products does Olyvita offer?

Olyvita offers simple, easy-to-use comfort and wellness products for adults 55+ — for restful evenings, everyday comfort, and gentle mobility at home.

How much does shipping cost?

Standard shipping is free on every order, with no minimum spend. See our Shipping Policy for full details.

How long does shipping take?

Orders are processed within 1–3 business days, then delivered within 3–10 business days. Delays can occasionally happen during busy periods or customs checks.

How can I track my order?

Once your order has been shipped, you will receive a tracking number by email. You can use it to follow your package in real time.

Can I return an item?

Yes. You have 30 days from delivery to request a return. Please email us first at support@olyvita.com so we can give you the right return instructions. See our Refund Policy for details.

What if I have an issue with my order?

Our support team is here to help. Simply contact us at support@olyvita.com and we'll reply within 24–48 hours.

Are your products medical devices?

No. Olyvita products are comfort and relaxation products for everyday use at home. If you have a medical condition, an injury, or an implanted device, please speak with your GP or doctor before use.

How can I contact Olyvita?

You can reach us at support@olyvita.com or via our Contact page. We reply within 24–48 hours, Monday to Friday.

Still have a question? Our team is ready to help.