Shipping policy

Shipping Policy

At Olyvita, we want your order to reach you safely and without stress. Here is everything you need to know about delivery.

ORDER PROCESSING
Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). You will receive a confirmation email as soon as your order is placed, and a second email with your tracking number once it has shipped.

DELIVERY TIMES
Orders are delivered within 3–10 business days after dispatch, to all countries available at checkout.

These are estimates. Delays can occasionally occur during busy periods or due to customs checks.

SHIPPING COSTS
Free standard shipping on all orders. No minimum spend, no hidden fees.

TRACKING YOUR ORDER
Every order comes with a tracking number. If your tracking has not updated for more than 7 days, please contact us and we will look into it for you.

ITEMS ARRIVING SEPARATELY
If you order several products, they may arrive in separate parcels on different days. This is normal and you will receive tracking for each one.

CUSTOMS AND IMPORT DUTIES
Depending on your country, your order may be subject to import duties or taxes. Where applicable, these are the responsibility of the customer.

INCORRECT ADDRESS
Please check your shipping address carefully before completing your order. If you notice a mistake, contact us within 12 hours and we will do our best to correct it before dispatch.

LOST OR DAMAGED PARCELS
If your order arrives damaged or does not arrive within 30 days of dispatch, contact us and we will send a replacement or issue a full refund.

QUESTIONS?
We are happy to help. Email us at support@olyvita.com and we will reply within 24–48 hours.